Orders

You can view our complete catalogue here on our website, and order the products you want on-line, confident that our level of customer service is always of the highest standard.

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order this email forms the Contract between us.

Pricing

Prices for our Products may change from time to time.

Payments & Credit Card Security

We accept payment via various credit and debit cards including Visa Debit, Barclaycard, Maestro, Visa Electron, American Express via the secure transaction processing agent Stripe.

If you use the shopping cart facility of this website to buy from us we at no point see, hold or have access to your credit card details. Payment for goods will be in advance.

Postage

All postage and packing costs are included in the product list price on the website, for delivery to the UK only.

For postage costs outside of the UK please contact the office.

If you have any queries regarding shipping please drop us an email – accounts@dubl-lif.co.uk

Delivery Times

All of our products are handmade we aim to ship your order within 5-10 days, If we are unable to meet the estimated delivery date because of an circumstances outside of our control we will contact you with a revised estimated delivery date.  You should keep your delivery note and all packaging and should notify our customer services team immediately if any of the packages are missing or damaged.

Returns Policy

As a consumer, you have a legal right to cancel an order under the Consumer Protection (Distance Selling) Regulations 2014) This means that during the relevant period of 14 days, if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel your order, return the goods to us at your expense and receive a refund minus any carriage charges paid. Goods must be returned to us in the original condition and packaging, you will be refunded onto the credit/debit card/ PayPal used to place the order.  To cancel your order you must contact us by email.  Goods being returned must be received within 10 days following the 14 days grace, In the unlikely event of the goods being faulty please contact us immediately. These cancellation rights do not apply in the case of any made-to-measure or custom-made products.

Intellectual Property Rights

Warning: We are the owner / licensee of all Intellectual Property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. The elements of this website, including graphics, logos, images, designs, sounds, information, and documents (the “Materials”), are protected by copyright, and other laws and are owned by Dub’l-lif; or its suppliers, vendors or other third parties who have contributed Materials to the website. In no event shall any of the Materials be copied, reproduced, distributed, displayed, stored in a retrieval system, or transmitted in any form without the prior express written permission of Dub’l-Lif and/or its Supplier.

General Disclaimer

The materials on this website could include inaccuracies or typographical errors and are subject to change at any time. The materials are provided “as is” with no warranty. To the maximum extent permitted by applicable law, Dub’l-Lif and its suppliers hereby disclaim all warranties, either expressed or implied, and conditions with respect to the materials, their reliability, quality, performance, suitability, merchant-ability, fitness for a particular purpose, title and non-infringement. Any reliance on the materials shall be exclusively at user’s risk. Dub’l-Lif reserves the right to make any change, corrections and alterations to the materials without prior notice.

Your consent
These Terms and conditions will apply to anyone wishing to purchase our products.

If you are under 18, we require that you inform a parent or guardian about Dub’l-Lif’s Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with Dub’l-Lif.

These Terms and Conditions are governed by English law and only the English courts will have exclusive jurisdiction with respect to any dispute arising under or in relation to them.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose information about you:

  • to the extent that we are required to do so by law;
  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
Information which you provide may be transferred to countries (including the United Kingdom, and the United States) which do not have data protection laws equivalent to those in force in the European Economic Area.
In addition, personal information that you submit for publication on the website will be published on the Internet and may be available, via the Internet, around the world.
You expressly agree to such transfers of personal information.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.